Users Inspire Innovation, Future telecom innovation

Alcatel-Lucent 2010

For my graduation project I worked with Alcatel-Lucent to develop the future of telecommunication. The telecommunication market a very technical market which is often triggered by advancements in technology rather than looking at peoples needs. The approach of this project was to allow users, such as secretaries and receptionists, to inspire a new way of viewing innovation.


Even if the computer is capable of running all of the tasks available, people continue to use physical objects to organize their tasks. This can be clearly seen with physical calendars, notes, pads and other products such as post-its. If we look at technologies, the natural process is never to converge but rather to diverge. Divergence of products increases the understanding of the product, and it simplifies the processes. Footlight plays with the idea of separating simple task- products into one visible mat that is not directly connected to the computer.



Dewpoint creates a new messaging system where messages are delivered the moment they are really needed. The power of such a message is that it is very personal yet it has the uncertainty that it may never be found. Another attribute of such a message is that it is set off by an indirect action. By translating these attributes into a telecommunication scenario it would be possible to create messages that would be triggered by contextual information such as location, actions or interactions. This would increase the importance of the message, as it would be received at exactly the moment it is needed.



Undertones extracts contextual information that can be used to understand and empathize with the person you may be communicating with. This idea takes its inspiration from trying to enhance human capabilities by adding an extra sense through the use of technology. Undertones will create a new kind of language that will help the users understand the person they are talking to. The idea is to make use of other senses rather than hearing, and use them to build a mental picture of the person across the line. In time the user will learn to discern the information, and it will become a natural way of communication.